Refund policy

Penlights: We accept refund and exchange requests for products that do not function on arrival.

Glowsticks / Single-use products cannot be returned once a delivery has been confirmed.

Pre-Order Products: Please read pre-order pages carefully to understand each pre-order's return policies as they may differ between "special purchase ・ limited quantity" and "made-to-order" products.

All Other Products: Please refer to product page for individual return policies.